The client support that you'll get from your cloud hosting company is very important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have some technical trouble with a current account. Prompt and accurate info about a question or a problem can save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from a real web hosting supplier not from some reseller. If you obtain a hosting account from a company that doesn't own its servers and it cannot access them right away, it is almost certain that you will wait for a couple of days to have an answer to any question, thus your websites may stay offline for a long time. However, a supplier that provides numerous means of communication and has a tech support crew that is available all the time can assist you right away and help you limit or entirely avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for all of our cloud hosting packages are twenty-four-seven, so you can forget about waiting for several days to receive assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an email. If you currently have an account, you'll be able to open a support ticket on top of the other three ways of contact. You are able to choose the most appropriate way to contact us depending on what your location is or the equipment you use. We can assist you for more or less any webhosting-related query that you have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you can reap the benefits of our 24/7 tech support services even on public holidays. All of your web sites will be available all the time and so will we. With various connection options, you will be able to choose the most convenient method to contact us and learn more about our services in case you do not have an account yet, or get assistance in case you are already among our customers. You can give us a call, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature 1-hour answer time guarantee, although it rarely takes more than 20 minutes to get assistance no matter the nature of the issue. Using our customer and tech support services, we'll be available for you anytime you need us, not a few days afterwards.

24/7 Customer Support in VPS

Every virtual private server package that we offer features 24/7 customer and tech support, so if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to contact us at any time, even weekends and holidays. For your convenience, we offer different ways of communication - telephone support with several local numbers around the world, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues because it is easier to keep track of what is going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is sixty minutes, yet it hardly ever takes that long to receive support. In case you acquire the Managed Services upgrade that we offer, our admins can also support you with any third-party software difficulties.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to get well-timed support in general, let alone when you run a whole server, that's why every single dedicated server that we provide comes with 24/7 support with one-hour response time guarantee regardless of the matter. The service is totally free for any difficulties with your server or the software that was installed by our admins through the setup, therefore you'll be able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from your billing area or you can send an e-mail message, and the actual answer time for either of these rarely exceeds 30 minutes because we have admins available round the clock. If you require general information about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on three continents or you could take advantage of our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you're able to add to your server plan from the billing Control Panel.