Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never have to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst browsing through your files or tweaking various account settings. The ticketing system is being strictly monitored 24/7/365 by our customer care team members and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain support. In contrast to certain web hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you need and ask for information with regards to any technical or billing issue. Also, you can read a variety of educative articles, which will help you deal with the most commonly faced issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated hosting, which means that you won’t require a separate support platform to get in touch with our customer service staff – you can do it on the spot as soon as you run into a predicament. Submitting a new ticket requires a couple of clicks of the mouse and tracking down an older one is just as simple. Using our smart search box, you can quickly track down any ticket that you’ve already submitted. You can post a ticket at any time whatsoever since our customer service team representatives are at your service 24 hours a day, 7 days a week and reply in less than one hour, even though it seldom takes that much to get assistance. With the Hepsia Control Panel, you will have everything in one place and you can just forget about needing to go through 2 or more platforms to solve a simple problem.