If you ever have any enquiries with regard to the web hosting service or you experience a problem with your websites, you will have to contact the web hosting provider’s customer support team. It may not matter how promptly they will respond if you’ve got an inquiry of a general nature, but a problem such as an unsuccessful software app update, for example, may lead to your website becoming damaged or inaccessible on the web. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be down. If you offer services or goods online, any outage will destructively influence your website and you may lose existing or potential clients. Many hosting providers, particularly resellers, answer e-mails and trouble tickets within 24 hours, but in the Internet realm that’s much too long, as visitors will hardly ever go back to a site that is not working correctly for a prolonged time period.

One-Hour Response Guarantee in Cloud Hosting

If you are using any of our cloud hosting and you’ve got an enquiry or face some predicament, you can touch base with us 24-7-365 by posting a helpdesk ticket or by sending an e-mail and we’ll make sure that you obtain a response in less than 1 hour. In case the issue can be resolved, we’ll do it before we reply to you, whereas if there is something that you have to do on your end, we’ll give you all the necessary details – what possible solutions to try out, what settings to check, etc. Normally, you will get an answer within no more than 30 minutes, which means that waiting for hours and hours or even for more than a day to get support is something inconceivable. Our one-hour response time guarantee applies to any query that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we recognize how important it is to obtain well-timed assistance, we guarantee that you’ll never need to wait around for more than an hour to get a response to any support ticket that you post via your semi-dedicated server Control Panel. As a matter of fact, you’ll seldom need to wait for more than twenty to thirty minutes and this is valid for any issue regardless of what its nature is – technical, billing or general. Moreover, our customer and technical support staff is on duty 24x7x365, which goes to say that even if you send a ticket during public holidays, you will always receive a lightning-fast response, which will contain the answer to a question, the solution to a problem or the info needed to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you will never have to spend an entire day waiting around for a response like you would with a lot of other hosting companies.