One-Hour Response Guarantee in Cloud Hosting
If you are using any of our cloud hosting and you’ve got an enquiry or face some predicament, you can touch base with us 24-7-365 by posting a helpdesk ticket or by sending an e-mail and we’ll make sure that you obtain a response in less than 1 hour. In case the issue can be resolved, we’ll do it before we reply to you, whereas if there is something that you have to do on your end, we’ll give you all the necessary details – what possible solutions to try out, what settings to check, etc. Normally, you will get an answer within no more than 30 minutes, which means that waiting for hours and hours or even for more than a day to get support is something inconceivable. Our one-hour response time guarantee applies to any query that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we recognize how important it is to obtain well-timed assistance, we guarantee that you’ll never need to wait around for more than an hour to get a response to any support ticket that you post via your semi-dedicated server Control Panel. As a matter of fact, you’ll seldom need to wait for more than twenty to thirty minutes and this is valid for any issue regardless of what its nature is – technical, billing or general. Moreover, our customer and technical support staff is on duty 24x7x365, which goes to say that even if you send a ticket during public holidays, you will always receive a lightning-fast response, which will contain the answer to a question, the solution to a problem or the info needed to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you will never have to spend an entire day waiting around for a response like you would with a lot of other hosting companies.