Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Time Guarantee

  • Every single support request you send to us will be dealt with within maximum one hour. If for any reason whatsoever your support ticket or email needs further assistance from a server administrator, we will forward it and leave a note to let you know that your case is being examined. If you make use of the Administration Services package, all of the tasks included there will be completed at a time that is convenient for you.

  • Top quality support service
  • An Excellent Help Desk Service

  • We will be available to you 24/7 to answer any inquiries that you may have regarding our Web Site Control Panel or any of the applications that we have installed for you on the server. If you also require help handling server administration tasks, you can have a look at our Administration Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and restarting services, as well as installation and troubleshooting procedures

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Each Linux dedicated hosting server is equipped with our free Web Site Control Panel, which offers a fully detailed knowledge base plus a selection of how–to video tutorials. Whenever you need assistance working with the Web Site Control Panel, just press the Help or Videos buttons situated in the upper right corner.