Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help section built into your Web Site Control Panel features a collection of help articles and commonly asked questions. Aimed at resolving any common problem that you may chance upon, they are written by our support team of expert technicians.

  • Top quality support service

  • How–To Video Clips

  • We have prepared a selection of step–by–step video tutorials that detailedly explain how to take care of a common problem associated with your cloud hosting account. You can find the instructional videos in the Help Center section.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7 tech support service and feature a 1–hour support ticket response guarantee. Our skilled customer service technicians will be online around the clock and will solve any issue that you may possibly run into within maximum one hour after the trouble ticket submission. Normally, an answer will be given to you within 20 minutes.